ReceptionistsvsTelemarketers

until most of the change has landed

High adoption

until most of the change has landed

Very High adoption

AI phone agents, online booking and visitor kiosks are handling calls, appointments and check-ins, cutting the routine core of the receptionist role.

AI voice agents and predictive diallers now place calls, qualify leads and handle scripted pitches, leaving humans the objections and the close.

1. AI phone agents
2. Online scheduling and automated reminders
3. Visitor-management kiosks
4. Generative email and admin assistance
5. Small-business cost pressure
6. Hybrid working and shared front-of-house

1. AI voice agents
2. Predictive and parallel dialling
3. Real-time coaching and scripting
4. Lead scoring in the CRM
5. Speech analytics for quality control
6. Regulatory pressure on outbound calling

1. Office and facilities coordination
2. System administration for front-office tools
3. De-escalation and safeguarding
4. Customer and patient service judgement
5. Written communication with AI assistance
6. Data handling and confidentiality

1. Consultative selling
2. Handling live transfers
3. Compliance literacy
4. Conversation analytics
5. Written follow-up
6. CRM discipline

1. Smith.ai
2. Dialpad
3. Envoy
4. Microsoft 365 Copilot

1. Five9
2. Dialpad Ai
3. Salesforce Einstein
4. HubSpot
5. Gong